If I purchase an item that I do not like, or wrong size can I return using EziReturn?

Yes, EziReturn accepts any type of authorized returns. You must obtain a Return Authorization from the Shipper (original seller), and CGL will return your package, free of charge. CGL covers the return shipping cost but does not cover the value of the item. CGL is not responsible for the return policies of the seller.

Please be advised most Return Authorizations have expiration dates. The package and all required documentation for return shipments must be presented at a local CGL store at least 3 post business days of collecting from CGL office and 15 business days before expiration of the Return Authorization. Keep in mind that many shippers do grant extensions. If required, the customer must request and manage the corresponding extension directly with the seller. For more information, please refer to Warranty and Returns Program (EziReturn) program’s Terms and Conditions.

How do I return a package?

You must contact the shipper or manufacturer to obtain a Return Authorization. Neither CGL nor its affiliates are responsible for contacting the supplier or manufacturer for said Return Authorization. Once authorization is granted, the customer must contact CGL’s Customer Service to receive return instructions. CGL must receive all required documents and merchandise no later than 3 post business days of collecting the item and 15 business days prior to the return authorization’s expiration date.

What do I need to return a package to the shipper?

The requirements are: – A Return Authorization issued by the shipper or manufacturer. – The original invoice. – The package.

Download Our Terms & Conditions